GLB Privacy Statement


Important Privacy Policy Notice


Revised March 2014


At Allstate Benefits ("AB"), we value you as a customer. We also share your concerns about privacy. We provide this notice to explain how we treat personal information ("customer information") that is not public. This is information that we obtain from you or other sources when we provide you with products and services.


We want you to know that: we respect your privacy; and we protect your information.


  • We do not sell customer information.
  • We do not share your information with: persons; companies; or organizations outside of AB that would use that information to contact you about their products and services.
  • We expect persons or organizations that provide services on our behalf to keep your information confidential. We also expect them to use your information only to provide the services we've asked them to perform.
  • We communicate to our employees about the need to protect your information. We have established safeguards (these are physical, electronic and procedural) to protect this information.

Below are answers to questions that you might have about privacy. You may be wondering...


What do we do with your information?

AB does not sell your customer or medical information to anyone. We do not share it with companies or organizations outside of AB that would use that information to contact you about their own products and services. If this were to change, we would offer you the option to opt out of this type of information sharing. Also, we would obtain your consent before we share medical information for marketing purposes.


Your agent or broker may use your information to help you with your insurance needs. We may also communicate with you about products, features, and options in which you have expressed an interest. Without your consent, we may provide your information to persons or organizations in and out of AB. This would be done as permitted or required by law. We may do this to:


  • Fulfill a transaction you have requested.
  • Service your policy.
  • Market our products to you.
  • Investigate or handle claims.
  • Detect or prevent fraud.
  • Participate in insurance support organizations (Information from a report by an insurance support organization may be retained by that organization and distributed to other persons.).
  • Comply with lawful requests from regulatory and law enforcement authorities.

These persons or organizations may include:


  • Our affiliated companies.
  • Companies that perform services, including marketing, on our behalf.
  • Other financial institutions with which we have an agreement for the sale of financial products.
  • Other insurance companies to perform their role in an insurance transaction involving you.
  • Businesses that conduct actuarial or research studies.
  • Persons requesting information pursuant to a subpoena or court order.
  • Your agent or broker.
  • An employer, if your premiums are payroll deducted.
  • The creditor who sold you insurance, if your policy is credit insurance.

What kind of customer information do we have, and where did we get it?

Much of the information that we have about you comes from you. When you perform certain transactions, you may give us information such as your name, address and Social Security number. These transactions include when you submit: an application for insurance; a request for insurance; a request for products and services we offer; or a request for an insurance quote. We may have contacted you by telephone or mail for additional information. We keep information about the types of services you purchase from us and our affiliates. Examples of this include premiums, fund values, and payment history. We may collect information from outside sources such as consumer reporting agencies and health care providers. The information we collect may include the following:


  • Motor vehicle reports.
  • Credit reports.
  • Medical information.

How do we protect your customer information?

We expect any company with whom we share your information to use it only to provide the service we have asked them to perform. Information about you is also available within AB to those individuals who may need to use it to fulfill and service the needs of our customers. We communicate the need to protect your information to all employees and agents. We especially communicate this need to individuals who have access to it. Plus, we have established physical, electronic, and procedural safeguards to protect your information. Note that if your relationship with us ends, your information will remain protected. This protection will be provided according to our privacy practices outlined in this Important Notice.


How can you find out what information we have about you?

You may request to see, or obtain by mail, the information about you in our records. If you believe that our information is incomplete or inaccurate, you may request that we correct, add to, or delete from the disputed information. In order to fulfill your request, we may make arrangements to copy and disclose your information to you on our behalf. This may be done with an insurance support organization or a consumer reporting agency. You may also request a more complete description of the entities to which we disclose your information, or the conditions that might warrant such disclosures. Please send any of the requests listed above in writing to:


Allstate Benefits
Policyholder Services (Privacy Section)
1776 American Heritage Life Drive
Jacksonville, FL 32224-6687


The Internet and Your Information Security

Our web site, www.AllstateBenefits.com, provides information about us, our products, and the agencies and brokers that represent us. You may also perform some transactions on the web site. This Privacy Statement applies to users of www.AllstateBenefits.com, regardless of whether the user is an Allstate Benefits customer.


We use cookies, analytics and other technology to help us provide users with a better service and a more customized web experience. Many commercial Internet sites use cookies; a cookie enables the site to label you as a particular user, but it does not identify you by name or address unless you have provided us with such information (over the Internet or otherwise) or set up preferences in your browser to do so automatically. Cookies allow us to provide you with a more customized service and are used to track and measure Web site usage. This information may be used to manage and customize our Web site's content, layout, and services in order to improve our site, enhance customer service, and provide tailored messages.


AB does not respond to “do-not-track” (DNT) signals in browsers. Also, AB does not authorize third parties to collect personally identifiable information about your on-line activities on our Web site.


Who Should Use Our Web Site?

Our Web site is for insurance products and services and is not intended for children; we do not market any products or services to children under the age of thirteen or knowingly collect any information from children under the age of thirteen. If we become aware that information is or has been submitted by or collected from a child under the age of thirteen, we will delete this information.


What Security Procedures Do We Use to Guard Against the Loss, Misuse, Alteration, or Theft of Information While That Information Is Being Submitted to Allstate Benefits Over the Internet?

To help ensure the security of your personal and financial information that you submit to this site, (other than via an e-mail message), we use security software to encrypt the information before and during its transmission through the Internet. We only allow information to be submitted for transmission if your browser is compatible with our security software. If your browser is not compatible, you will receive a message indicating your transaction can be completed but at a lower level of security. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.


E-mail messages are not secure. Our security software does not encrypt e-mail messages. E-mail messages traveling through the Internet are subject to viewing, alteration, and copying by potentially anyone on the Internet.


You should exercise discretion with respect to the submission of any personal or financial information via e-mail. If you are concerned about the security of your communication, we encourage you to send your correspondence through the postal service or use the telephone to speak directly to us. We are not responsible for the security or confidentiality of communications you send to us through the Internet using e-mail messages.


What Can You Do as a Customer to Help Maintain the Security of Information When Accessing Allstate Benefits Over the Internet?

Some steps you can take to maintain the security of your information include:


  • Utilize the latest, updated version of your Web browser.
  • When using MyBenefits, keep your Login ID and password confidential. Utilize a password unique to you and, if possible, change it frequently.
  • Make sure others are not watching you enter your Login ID or password on your keyboard when using MyBenefits or when using other protected areas of AllstateBenefits.com
  • Do not leave your computer unattended while logged onto MyBenefits or other protected areas of AllstateBenefits.com. After you've finished accessing your information, exit MyBenefits or other protected area within AllstateBenefits.com, and close your browser window.

Whose Privacy Statement Applies to Links and Co-Branded Sites?

This Web site may contain links to other sites. The links are provided as a convenience to persons who visit this Web site. If you choose to use the services provided by those sites, you may be asked by those sites to provide certain personally identifiable information (some of which may be shared with Allstate Benefits). Please be aware that Allstate Benefits is not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our site and to read the privacy policies of every Web site that you visit, as the privacy policies of those sites may differ from ours. Our Privacy Statement applies solely to this Web site.


We hope you have found this notice helpful. If you have any questions or would like more information, please don’t hesitate to contact your agent or write us at:


Allstate Benefits
Policyholder Services (Privacy Section)
1776 American Heritage Life Drive
Jacksonville, FL 32224-6687


This notice is being provided on behalf of the following companies:

American Heritage Life Insurance Company
Holiday Life Insurance Company
Bluegrass Life Insurance Company
Kentucky Home Mutual
Acme United Insurance Company
Keystone State Life
SMA Life Assurance Company
National Guardian Life




Show Modal Dialog